XCEL GR

Last updated: August 09, 2026

1. Overview

This Refund Policy explains the circumstances under which XCEL GR issues refunds for virtual numbers and wallet top-ups. By using our Service, you agree to the terms below.

2. Automatic Refunds for Unused Numbers

If a virtual number does not receive an SMS or OTP within the active window, the charge is automatically returned to your wallet balance. You are only charged for successful verifications.

3. Wallet Top-Ups

Funds added to your wallet are intended for use within the Service. Because access is granted instantly, wallet top-ups are generally non-refundable to an external payment method, but your balance never expires and can be used at any time.

4. Non-Refundable Situations

A number that successfully received an SMS or OTP
Charges resulting from incorrect service or country selection by the user
Violations of our Terms of Service

5. Requesting a Refund

If you believe you were charged in error, contact us within 7 days of the transaction with your order details. Approved refunds are credited back to your wallet balance.

Email: support@xcelgr.com
Contact: Submit a request

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes are effective once posted on this page with an updated "Last updated" date.